Read carefully our terms and conditions
Thank you for choosing to book with the Secret Spot Lodge Bed & Breakfast. We look forward to welcoming you to our Lodge . By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.
Prices
The price includes accommodation, bedding and towels, full continental buffet breakfast. All prices include , free off road secure parking , free use of house , exterior kitchen, use of pool and other amenities ,tax de sejour and cleaning costs.
Pets
Sorry, we do not allow pets inside the house.
Acceptance of Children
We welcome children of all ages. We can provide by prior arrangement and free of charge, a highchair and a travel cot; however we do ask that you provide all your own bedding for the cot. Children must be surveyed at all times around the swimming pool , and we accept no responsibility for any related accidents.
Booking Confirmation & Deposit:
A 10% non-refundable deposit is payable before your reservation can be confirmed as a booking.
Deposits can be paid by PayPal or Cheque sent in the post (please make cheques payable to T.Ferry).
- All bookings are confirmed by email or by letter. A contract will exist between us when we have taken your booking and required payment.
- You will then receive a confirmation detailing exactly what you have booked. If you think anything is incorrect please contact us straight away via email.
- All correspondence will be with the person named on the confirmation invoice who accepts the following conditions on behalf of all participants.
- The contract between us is governed by French Law and any dispute will be dealt with under the exclusive jurisdiction of the courts of France.
Cancellation and Insurance
By making your booking, our agreement is a legal contract. Your deposit is non-refundable under any circumstances. We would recommend that you take out cancellation insurance to cover this cost. If you need to cancel please contact us immediately. For cancellations made up to 7 days before your booked stay you will not be liable for the total balance. For cancellations made after this time, or by failing to take up the booking without cancelling, you are still liable to pay for the booking in full, even if we have not yet received your balance. We will exercise this right at our discretion.If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it, less a 2% administration fee.If you need to cancel your booking due to adverse weather conditions or exceptional family circumstances we are happy to transfer your booking to another date if at all possible, without loss of your original deposit. If you need to cancel your booking or move the dates for any other reason we will do our best to accommodate your request however the booking confirmation is a legal contract between us and once made we have no obligation to change any part of the contract including booked surf lessons. After the booking confirmation has been sent no negotiation of any prices mentioned will be possible under any circumstance. The management reserve the right to cancel a booking after the confirmation has been sent in an instance where the agreed price of the holiday is being disputed by the person coming to stay with us.If the management are in doubt that the person mentioned in the confirmation may not pay the balance on arrival at the Secret spot lodge, will will exercise our right to cancel the holiday. The management have to right to cancel a booking after confirmation at our discretion with immediate and full refund of any deposit paid. In this exceptionally rare instance, and only in this instance, we will refund the deposit at which point any legal contract remaining between us will be terminated , along with any holiday reservation with us. Please contact us to discuss.
Non-availability of Accommodation
We would only cancel your stay if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.
Arrival
Your accommodation will be available to you from 5.00pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your rooms. However, you may drop off your bags and collect your room keys at an earlier time by prior arrangement.
At certain times of the year we cannot guarantee to be in the house when you arrive, however we will not be far away. Please telephone one of the numbers listed on the site and someone will let you in soon.
It is much appreciated if you will notify us of your estimated time of arrival (a telephone call on the day before or morning of arrival is fine).
Late arrival procedure
Please ensure you contact us to let us know if you will be arriving late, and your new estimated time of arrival.
Room Vacation
We respectfully remind guests that the Secret spot lodge bed and breakfast and is NOT a hotel, therefore: Please vacate your room by 10.30am, unless otherwise arranged. Failure to vacate the room and leave the premises by 11.30 am will result in an addition day charge at full price of the room in question, this is not negotiable. No use of facilities of any description, including outside solar shower, are permitted after checkout times.The room will be ready for re-occupation from 5.00pm, unless otherwise arranged.If you will need to return between 11.00am and 5.00pm to collect belongings please let us know as we occasionally lock the drive gates if we go out for any length of time during the day.
Payment
The balance as stated on your booking confirmation is preferred in € cash on the morning of your arrival. We do however accept payment via PayPal, it is important to note that you will pay a 3.4% charge for this. We can also accept a bank transfer or a € Chq , these modes of payment are requested on the morning of your first breakfast. The exchange rate is variable and payment will be taken in Euros unless previously agreed in another currency, this price will be fixed at the time of booking.
Damages and Breakages
Please take care when staying in our property. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. We ask that you report any incidents when they occur.Your rooms are thoroughly checked prior to you arriving and will have no damage or breakages of any description unless verbally confirmed by us with you before receiving your keys. Thus having read and accepted these terms and conditions any damage found by us to rooms will be paid for by the person whos name appears on the deposit payment. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant.
Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions.Your personal property, including baggage, is your own responsibility at all times, unless any loss or damage is due to our negligence or failure to carry out our responsibility. Please note that an adventurous holiday is not the place to bring expensive watches, jewellery or other precious items, which may not be covered by your insurance.
Privacy Policy
Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party.
A warm welcome awaits you at The Secret spot lodge.
Please fill out form below for any further information required.